Return Policy

Thank you for your attention."our purchase from Kawau Ceramic Art. We strive to provide high-quality products and hope you are delighted with your purchase. If, for any reason, you are not satisfied, please return your item(s) following the guidelines below:

Eligibility for Returns

• Returns are accepted within 14 days of the purchase date.
• Items must be in their original, unopened packaging, in perfect condition, and free from damage or signs of use.
• Custom or personalized items are not eligible for return.
• Sale items are typically not eligible for return, but please check individual product listings for exceptions.

Return Process

1. Contact Us: Please contact us at [email protected] to initiate a return and obtain a return authorization number (RA).
2. Packaging: Carefully repackage the item(s) in their original packaging, ensuring they are well-protected.
3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure safe delivery.
4. Include RA Number: Clearly write the return authorization number outside the package.
5. Send to: Address your return package to:

Kawau Ceramic Art [Return Address]Refunds

• Upon receipt of your returned item(s) and verification of their condition, we will process your refund within 7 business days.
• Refunds will be issued using the original payment method.
• Shipping costs are non-refundable unless the return is due to an error we made.

Damaged or Incorrect ItemsIf you receive a damaged or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or issue a full refund, including return shipping costs.


Additional Notes

• Please retain your proof of purchase (receipt or order confirmation) for your records.
• If you have any questions about our return policy, please don't hesitate to contact us.

We appreciate your understanding and cooperation.